Office 365 License Removal Tool

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Verify version of Office - it is highly recommended you install Office ProPlus version. Uninstall Office. Uninstall Office for Windows; Uninstall Office for Mac; Important: If you intend to install Office 365 onto the computer, follow these steps: Remove credentials - 'Reset/Remove your account credentials from within your OS' section. Easy365Manager consolidates Office 365 management with on-premises user administration. Perform all license, user and mailbox configurations in the native Active Directory administration tool. Eliminate the need for multiple admin tools, work efficiently, remove on-prem Exchange and save time and money. Office 365 - How do I remove old license in Office 365? After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Now, every time I 365 ProPlus activation state, Microsoft 365 Apps or Office 365 Business. So I am working on trying to come up with a batch file.

When starting an Office 365 Pro Plus (Office 2016, Office 2019) product like Word, Excel, PowerPoint or Outlook you may be prompted to log in. At that point you may see:

Sorry, another account from your organization is already signed in on this computer

There are two ways to solve this but each one starts with closing ALL Office products including Skype and Teams. For some reason, you also need to close Internet Explorer although we don’t know why that is.

CLOSE EVERYTHING:

If you are unsure if everything is closed use TASK MANAGER or the TASK KILL script provided at the end of this article.

1- Manually Delete your Stored Credentials, Office Identity and Office 365 License:

A – Clear your Credentials

  1. Click the START button and type CREDENTIAL MANAGER then click on it
  2. Click the WINDOWS CREDENTIALS TAB
  3. Expand every item one by one and select REMOVE

Yes this is a tedious process and there is no way to remove all of the stored credentials at the same time in Windows 10.

B – Clear your Office Identity From the Registry

  1. Click the START button and type REGEDIT then click on it
  2. Delete both of the following entries:
    HKCUSoftwareMicrosoftOffice16.0CommonIdentity
    HKCUSoftwareMicrosoftOffice16.0Registration

C – Delete your License Data

  1. Delete the following folder and all of its contents
    %localappdata%MicrosoftOffice16.0Licensing
Tool

D – Reboot

  1. Reboot (not just a log off) your PC
  2. After you sign in launch Word (or Excel or…) and sign in when prompted

E – ADVANCED OPTION

If this still does not work, you may have to add two registry entries. This means you need to run through steps A, B and C above again, add the reg entries below, then reboot

  1. Click the START button and type CMD, the click on it
  2. Enter these two commands to add in ADAL WAM OVERRIDE:
    REG ADD HKCUSoftwareMicrosoftOffice16.0CommonIdentity /v EnableADAL /t REG_DWORD /d 00000000 /f
    REG ADD HKCUSoftwareMicrosoftOffice16.0CommonIdentity /v DisableADALatopWAMOverride /t REG_DWORD /d 00000001 /f

F- ADVANCED OPTION 2

If this still does not work, you will have to run THIS .VBS SCRIPT then steps A, B, C and E before rebooting. You can open the script and understand what it is doing as Visual Basic script is close to plain english.

2 – Script The Stripping of All Stored Credentials, Office Identity and Licensing

A – Close All Office Products and Internet Explorer

taskkill /IM WinWord.exe /F
taskkill /IM Excel.exe /F
taskkill /IM Outlook.exe /F
taskkill /IM PowerPoint.exe /F
taskkill /IM Lync.exe /F
taskkill /IM MSACCESS.EXE /F
taskkill /IM Teams.exe /F
taskkill /IM MSPub.exe /F
taskkill /IM OneNote.exe /F
taskkill /IM OneNoteM.exe /F
taskkill /IM iexplore.exe /F
taskkill /IM OfficeClickToRun.exe /F
taskkill /IM OneDrive.exe /F

B – Clear All Office Licenses

Run THIS .VBS SCRIPT and this command:

del /F /Q %localappdata%MicrosoftOffice16.0Licensing

C – Clear the Users Office Identity

This script must be run as the user with the issue:

REG DELETE HKCUSoftwareMicrosoftOffice16.0CommonIdentity /f
REG DELETE HKCUSoftwareMicrosoftOffice16.0Registration /f
REG ADD HKCUSoftwareMicrosoftOffice16.0CommonIdentity /v EnableADAL /t REG_DWORD /d 00000000 /f
REG ADD HKCUSoftwareMicrosoftOffice16.0CommonIdentity /v DisableADALatopWAMOverride /t REG_DWORD /d 00000001 /f

D – Reboot

Office 365 Mac License Removal Tool

Reboot and try an Office product like Word or Excel

Scripting Notes:

Microsoft Office 365 License Removal Tool

When I was scripting this I found there was timing issues and that I had to put so lags in and even run the scripts multiple times. My PDQ deployment looks like: